Terms and Conditions

Man with Van Stockwell Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Stockwell provides removal, transportation, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means Man with Van Stockwell, the provider of the services described in these Terms and Conditions.

Customer means the individual, business, or organisation that books or uses the services of the Company.

Services means any removal, man and van, collection, delivery, packing, or related services provided by the Company.

Goods means the items of property that are the subject of the Services.

Booking means a confirmed request by the Customer for the Company to provide Services on a specified date and time.

Service Area means the geographical areas in which the Company offers Services, primarily Stockwell and surrounding locations, as determined by the Company from time to time.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial Customers within the Service Area and, where agreed, to and from other locations. The precise scope of the Services, including the number of personnel, size of vehicle, and expected duration, will be agreed at the time of Booking based on the information provided by the Customer.

The Company reserves the right to refuse to transport certain items including, but not limited to, hazardous materials, illegal goods, live animals, perishable goods, and items prohibited by law or which may pose a health and safety risk.

3. Booking Process

All Services must be booked in advance. A Booking is only considered confirmed when the Company has accepted the Customer's request and provided written or verbal confirmation of the date, time, and agreed price or pricing basis.

When making a Booking, the Customer must provide accurate and complete information, including but not limited to the following.

The collection and delivery addresses, including access details such as stairs, lifts, distance from parking, and any restrictions.

The nature and approximate quantity or volume of Goods to be moved.

Any special handling requirements, such as fragile, bulky, or high-value items.

Any parking, loading, or time restrictions that may affect the Services.

The Company relies on the information provided by the Customer to allocate appropriate resources. If the information provided is incomplete or inaccurate, the Company may need to adjust the price, modify the Services, or in some cases decline or terminate the Booking.

The Customer is responsible for arranging any necessary parking permits, access permissions, and notifying neighbours or building management where required. Any fines or penalties incurred due to inadequate arrangements by the Customer may be charged to the Customer.

4. Pricing and Quotes

Prices may be quoted as hourly rates, fixed prices, or a combination of both, as agreed at the time of Booking. Any quote or estimate is given based on the information provided by the Customer and is subject to revision if that information proves to be inaccurate or incomplete.

Hourly rate bookings are charged from the agreed start time or the arrival of the team at the collection address, whichever is earlier, until completion of the Services or the minimum booking period, as applicable. Waiting time caused by delays outside the control of the Company may be chargeable at the same hourly rate.

Fixed price quotes are based on the assumed volume of Goods, the accessibility of the premises, and the anticipated time and distance involved. If there are significant variations in these factors on the day of the move, the Company reserves the right to apply additional charges at its standard rates.

Additional charges may apply for the following where applicable. Work outside standard hours. Long carries or poor access. Additional stops or changes to the itinerary. Packing materials and packing services. Congestion charges, tolls, parking fees, and fines incurred while carrying out the Services.

5. Payments

Payment terms will be confirmed at the time of Booking. The Company may require a deposit to secure a Booking, with the balance payable before or on completion of the Services. For some bookings, full payment in advance may be required.

Accepted payment methods may include cash, card, or bank transfer, as made available by the Company. The Customer is responsible for ensuring that cleared funds are available as required by the agreed payment terms.

If payment is not made on time, the Company reserves the right to withhold or suspend Services, retain the Goods, or refuse to complete delivery until payment is received in full. The Company may also charge interest on late payments at the maximum rate permitted by law and recover reasonable costs incurred in pursuing overdue sums.

6. Cancellations and Amendments

The Customer may cancel or amend a Booking by giving the Company as much notice as possible. Cancellations or significant changes may be subject to charges, which will be communicated at the time of Booking and may depend on the amount of notice given.

As a general guideline, the following may apply, although specific terms advised at the time of Booking will take precedence.

If the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred at the Company's discretion, less any reasonable administrative costs.

If the Customer cancels within 24 to 48 hours of the agreed start time, a cancellation fee may be charged, which may include loss of deposit.

If the Customer cancels within 24 hours of the agreed start time or fails to be present when the team arrives, the Company may charge up to the full estimated cost of the Booking.

If the Customer wishes to amend the date, time, or scope of the Booking, the Company will make reasonable efforts to accommodate the change but cannot guarantee availability. Amendments may result in changes to the price.

The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, or other events of force majeure. In such cases, the Company will seek to rearrange the Booking at a mutually convenient time or offer a refund of any deposit or prepayment, but will not be liable for any consequential losses.

7. Customer Responsibilities

The Customer is responsible for ensuring that.

All Goods are properly packed, secured, and ready for transport unless packing services have been specifically booked.

Fragile or high-value items are clearly identified and, where appropriate, separately packed and labelled.

All appliances are disconnected, defrosted, drained, and prepared for transport.

There is safe and suitable access to the premises, including clear pathways, and that all items to be moved can be safely lifted and carried by the team.

Children, pets, and other individuals are kept at a safe distance during the loading and unloading process.

The Customer or an authorised representative is present at both collection and delivery addresses to supervise, provide instructions, and check that all Goods are loaded and unloaded.

The Customer must check the premises before departure to ensure that nothing has been left behind. The Company cannot accept responsibility for items not moved because they were not identified or were inaccessible at the time of the move.

8. Company Responsibilities and Limitations of Liability

The Company will exercise reasonable skill and care in providing the Services and handling the Goods. However, the Companys liability is subject to the limitations set out in these Terms and Conditions.

The Company will not be liable for.

Loss or damage arising from war, terrorism, natural disasters, extreme weather, or other events beyond its reasonable control.

Loss or damage resulting from inadequate or improper packing by the Customer, unless packing services have been supplied by the Company.

Loss or damage to items that are inherently fragile or unstable, including but not limited to glassware, mirrors, artwork, electronics, and assembled flat pack furniture, unless specifically agreed and packed by the Company.

Loss of data, software, or digital content contained on any device, drive, or equipment.

Indirect or consequential loss, including loss of profit, loss of earnings, or loss of opportunity.

The Companys liability for loss of or damage to Goods, where such loss or damage is caused by its negligence or breach of contract, will be limited to the reasonable cost of repair or replacement of the affected items, taking into account their age, condition, and value, and subject to any financial limits notified by the Company at the time of Booking.

The Customer is encouraged to arrange separate insurance cover for high-value items or for the move as a whole if required. The Company does not provide insurance advice.

9. Excluded and Restricted Items

The Company will not transport the following items unless expressly agreed in writing in advance and subject to any special conditions.

Explosives, firearms, ammunition, or weapons.

Flammable, corrosive, toxic, or otherwise hazardous materials.

Cash, jewellery, precious metals, securities, or other similar valuables.

Plants, animals, or perishable goods.

Items which cannot be safely moved because of their size, weight, or condition, or due to access restrictions at the premises.

If the Customer includes any prohibited or hazardous items without the Companys knowledge or consent, the Customer will be solely responsible for any resulting loss, damage, or legal consequences.

10. Waste and Disposal Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and cannot remove or transport household refuse, construction rubble, or other waste materials except where agreed and legally permitted.

Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or prohibited waste. The Company will dispose of such items only at authorised facilities or through authorised partners and may charge additional fees for disposal and handling.

The Customer must not request the Company to dispose of items in a manner that would breach environmental or waste regulations, such as fly tipping or dumping. The Company reserves the right to refuse any such request and to terminate the Services if necessary.

11. Delays and Access Issues

The Company will make reasonable efforts to arrive at the agreed time, but timings are estimates and not guaranteed. The Company is not liable for delays caused by traffic, road closures, weather conditions, or other factors beyond its control.

If the team is delayed by circumstances within the Customer's control, such as lack of access, incomplete packing, or waiting for keys, the waiting time may be charged at the applicable hourly rate.

If access to the premises is significantly more difficult than described at the time of Booking, or if it becomes unsafe to proceed, the Company may adjust the price, alter the Services, or in extreme cases, terminate the Booking. Any additional costs arising from access issues may be charged to the Customer.

12. Claims and Complaints

If the Customer believes that there has been loss of or damage to Goods or any other problem with the Services, they must notify the Company as soon as reasonably possible, and in any event no later than 7 days after completion of the Services. The Customer should provide full details and, where relevant, supporting evidence such as photographs.

The Company will investigate any complaint in good faith and may request access to inspect any alleged damage. The Customer must not repair or dispose of any allegedly damaged items without giving the Company a reasonable opportunity to inspect them, as this may affect the ability to assess the claim.

Any liability of the Company will be assessed in accordance with these Terms and Conditions. If the Customer fails to notify the Company within the time limit specified, the Company may not be able to consider the claim.

13. Data Protection and Privacy

The Company will collect and use personal information provided by the Customer for the purposes of arranging and providing the Services, handling payments, and managing any queries or complaints. The Company will take reasonable steps to protect such information and will not sell or share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Customers consent.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers Booking will apply to that Booking. Any material changes will be made available on request.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any specific terms agreed in writing at the time of Booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.