Terms and Conditions for Man With Van Stockwell
These terms and conditions set out the basis on which Man With Van Stockwell provides moving, transport, loading, unloading, and related van services for domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms, which are intended to create a fair, transparent, and practical service framework. These conditions apply to all quotations, reservations, and jobs unless otherwise agreed in writing.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or any person acting on the customer’s behalf. If a booking is made by a third party, that person confirms that they have authority to accept these terms for the customer. Any instruction given on-site is treated as acceptance of the service arrangement in place at the time.
Our services may include transport of household items, office equipment, furniture, boxes, appliances, and similar goods, together with optional loading or unloading assistance where agreed. The exact scope of the work will depend on the booking details, access conditions, and any special requirements disclosed before the job begins. We reserve the right to refuse work that is unsafe, unlawful, or outside the agreed scope.
All bookings are subject to availability and are only confirmed once we have acknowledged the booking request. A quote may be provided based on information supplied by the customer, including item volume, collection and delivery locations, access details, stairs, parking restrictions, and any need for extra labour or equipment. If the actual job differs from the information provided, the price, timing, or staffing may need to be revised.
Customers should provide accurate and complete information when requesting a quote or confirming a booking. This includes the nature of the items, any fragile or high-value goods, estimated weight, and any conditions that may affect lifting, carrying, or transit. Where the customer fails to disclose relevant information, we may amend the quotation, alter the vehicle size, refuse to carry out the work, or charge for additional time and labour reasonably incurred.
Once a booking is accepted, we may send a confirmation setting out the date, time window, service description, and expected charges. The customer must review the confirmation carefully and notify us promptly of any errors. 
We are not responsible for misunderstandings caused by incorrect details supplied by the customer.
Prices may be fixed, estimated, or hourly depending on the type of job. Fixed prices apply only to the service described in the confirmed quotation and assume that access, volume, and handling requirements match the information provided. Estimated prices are based on the expected duration and resources required and may change if the job takes longer, involves additional stops, or requires unexpected assistance.
Payment terms will be confirmed before or at the time of booking. Unless otherwise agreed, payment is due on completion of the job and may be required before goods are unloaded. We may accept cash, bank transfer, card payment, or another method agreed in advance. If a deposit is requested, the booking may not be secure until the deposit has been received.
Where payment is not made when due, we may charge interest on overdue sums in accordance with applicable UK law and recover reasonable costs incurred in pursuing the debt. We also reserve the right to retain goods, where lawful, until outstanding balances are settled. Customers are responsible for ensuring that the payer is available and authorised to complete the transaction.
Cancellations should be made as early as possible. If you cancel after the booking has been confirmed, cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. If a vehicle, team, or equipment has been dispatched, or if work has started, you may be charged for time already spent and any non-recoverable costs.
If you need to reschedule, we will try to accommodate a new date or time, subject to availability. However, a rescheduled booking is treated as a new arrangement unless we agree otherwise. Where changes are made close to the booking time, the revised appointment may be subject to a new quotation. This applies to man and van Stockwell services as well as larger removals jobs.
We may cancel or postpone a booking if circumstances beyond our control prevent us from performing the service safely or lawfully. This includes severe traffic disruption, vehicle breakdown, adverse weather, staff illness, strike action, or inaccurate booking details that materially affect the job. In such cases, we will use reasonable efforts to offer an alternative time, but we are not liable for indirect losses arising from the cancellation.
Customers must ensure that goods are ready for collection at the agreed time and that suitable access is available. This includes arranging parking where required, providing keys or entry codes in advance, and ensuring that items can be moved without delay. Waiting time caused by lack of access, incomplete packing, or absent recipients may be charged at the applicable rate.
All items should be securely packed and, where necessary, dismantled before the job begins unless we have agreed to provide that service. We may decline to transport items that are dangerous, prohibited, or inadequately prepared. Customers are responsible for checking drawers, cupboards, and containers to ensure nothing is left behind. Glass, electronics, artwork, antiques, and other fragile goods should be clearly identified before loading.
Where assembly, disassembly, or special handling is requested, we will take reasonable care, but the customer accepts that such tasks involve some risk of minor scuffs, marks, or wear. We are not responsible for pre-existing defects, hidden weaknesses, or damage resulting from poor construction or unsuitable packaging. Any concerns should be raised before work begins.
Our liability is limited to loss or damage caused by our negligence or breach of contract. We will not be liable for any loss caused by events outside our reasonable control, including weather, traffic delays, road closures, or third-party interference. Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
If goods are lost or damaged while in our care, any claim must be reported as soon as reasonably possible and in any event within 48 hours of delivery or discovery of the issue. The customer must provide evidence of the goods, their condition before collection, and the nature of the loss or damage. We may inspect the items and request supporting photographs, receipts, or other documentation before considering a claim.
Where liability is established, our liability will be limited to the reasonable repair cost, replacement value, or depreciated value of the affected item, whichever is lower and consistent with the evidence provided. We do not accept responsibility for consequential losses, loss of earnings, missed appointments, or emotional distress caused by delay, unless required by law. Any compensation paid will be reduced by any excess, under-declared value, or customer-contributed fault.
Waste removal and disposal services are provided only where expressly agreed in advance. We operate in accordance with applicable UK waste regulations, including requirements relating to lawful collection, transfer, transportation, and disposal. Customers must not ask us to remove waste without first confirming the type, quantity, and nature of the material. If waste services are included, the customer agrees to provide accurate information so the correct disposal route can be used.
It is the customer’s responsibility to ensure that items presented for disposal are lawfully classed as waste and that they have the right to dispose of them. Certain materials require special handling, and we may refuse any item that is hazardous, toxic, explosive, contaminated, electrical, or otherwise unsuitable without prior arrangement. Where items contain confidential data, the customer must remove or destroy such data before collection unless secure disposal has been agreed.
We may ask for evidence showing that waste has been transferred to an authorised facility or handled through an approved route where applicable. Any illegal fly-tipping, improper disposal, or false declaration by the customer may be reported to the relevant authorities. If the customer misdescribes items, conceals prohibited waste, or requests unlawful disposal, we may terminate the service immediately and recover any resulting costs.
Each party must comply with applicable health and safety obligations. The customer must maintain a safe working environment, including clear pathways, adequate lighting, and warning of any hazards such as broken steps, slippery surfaces, low ceilings, unstable furniture, or aggressive animals. We may stop work if we believe the environment is unsafe or if there is a risk to our staff, the customer, or the goods being moved.
We are not obliged to lift items that are too heavy, too large, or too awkward to handle safely, or that cannot reasonably fit through access routes without damage. If specialist equipment, additional labour, or a larger vehicle is required after arrival, we may offer to continue the work at an adjusted price. If the customer declines the revised terms, we may treat the job as cancelled and charge for time already spent.
Customers must ensure that any pets, children, or bystanders are supervised during the service. We do not accept responsibility for injury or damage caused by interference from third parties or by unsafe directions given by anyone other than our team. Where the customer asks us to move an item in a way that appears unsafe, we may refuse without liability.
Any date or time given for arrival is an estimate unless expressly stated as guaranteed. Delays may occur due to traffic, weather, access problems, or previous job overruns. We will use reasonable efforts to keep customers informed where delay becomes likely. However, time is not of the essence unless we have expressly agreed a guaranteed service window in writing.
If the customer is not present at the agreed start or delivery time, or if no authorised person is available to provide instructions, we may wait for a reasonable period and then either reschedule, store the goods at the customer’s risk and expense, or return them to the collection point if practical. Any additional costs arising from failed attendance, failed delivery, or repeated visits may be charged to the customer.
We may subcontract elements of the service where necessary, provided this does not materially reduce the standard of service. Any subcontractor acting on our behalf will be expected to follow equivalent safety and conduct requirements. The customer agrees that instructions given to our team, or to anyone performing the service on our behalf, will be binding if they are reasonable and within the agreed scope.
These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties in relation to the service. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure to enforce any right or condition at any time does not constitute a waiver of that right.
We may update these terms from time to time to reflect changes in the law, our operating practices, or the scope of our services. The version in force at the time of booking will apply to that booking unless the parties agree otherwise in writing. Customers are encouraged to review the applicable terms before confirming each service request.
If a dispute arises, both parties should first try to resolve it in good faith and without unnecessary delay. Where a complaint relates to loss, damage, billing, or service scope, the customer should provide relevant details and supporting evidence. This approach helps ensure a fair review and a prompt response.
Nothing in these terms affects the customer’s statutory rights as a consumer, where applicable. If the customer is acting in the course of business, additional commercial terms may apply by agreement, but only to the extent permitted by law. All services are provided subject to these legal protections and limitations.
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the services, booking, quotation, or performance of the work shall be subject to the exclusive jurisdiction of the courts of England and Wales. By using our service, the customer acknowledges and accepts this governing law clause.
Man With Van Stockwell aims to provide a professional, lawful, and reliable moving service, and these terms are designed to support that standard while protecting both parties. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these conditions. This includes all booking, payment, cancellation, liability, waste, and legal provisions stated above.