Terms and Conditions for Man With Van Stockwell

These Terms and Conditions set out the basis on which Man With Van Stockwell provides removals, transportation, lifting, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. For the avoidance of doubt, references to “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer or any person acting on the customer’s behalf.

These terms are intended to reflect standard UK service expectations for a man with a van service and should be read together with any written quotation, booking confirmation, inventory, or special instructions agreed before the move. If there is any inconsistency between these terms and a specific written agreement, the written agreement will usually take priority, provided it is lawful and clearly accepted by both parties.

We reserve the right to refuse or withdraw services where a request is unsafe, unlawful, misleading, beyond the scope originally agreed, or materially different from the information supplied at the time of booking. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

A booking for Man With Van Stockwell is formed only when we have received the required details from you and have issued a booking confirmation, whether by email, message, or other written communication. The customer must provide accurate and complete information, including the collection and delivery addresses, access conditions, approximate volume of items, item descriptions, parking restrictions, and any special handling requirements. This is important because quotations are typically based on the information supplied by the customer.

Any quote or estimate may be revised if the job changes in scope, timing, access, or labour requirements. Examples include additional floors, long carrying distances, the need for dismantling or reassembly, waiting time, unusually heavy items, or the discovery of extra items not disclosed in advance. We may also adjust the booking if the vehicle size originally selected is no longer suitable due to inaccurate information or changes requested by you before the move begins.

You are responsible for ensuring that the goods to be moved are suitably packed, protected, and ready for transport unless packing has been separately agreed as part of the service. We may decline to handle fragile, hazardous, prohibited, or improperly packed items. The customer should also ensure that access routes, building permissions, lift usage, and parking arrangements are in place where required.

2. Service Scope

The service may include loading, transport, unloading, and reasonable placement of items at the destination. Additional support, such as packing, furniture disassembly, assembly, or temporary storage, may be offered only if agreed in advance. Our role is to provide a professional van and man service delivered with reasonable care and skill, not to guarantee outcomes that depend on building management, third parties, weather, or factors outside our control.

We will use reasonable efforts to arrive within the agreed time window, but time is not normally of the essence unless expressly confirmed in writing. Delays may occur due to traffic, weather, prior job overruns, road closures, or circumstances beyond our control. Where reasonable, we will keep you informed of significant delays and any impact on the scheduled service.

We may ask the customer, or a nominated adult representative, to be present at the collection and delivery points to confirm instructions, inventory, and completion. If no one is available, we may leave items only if this has been agreed in advance and the site conditions allow it. Any keys, codes, or access instructions supplied to us will be treated with reasonable care and used solely for the booked service.

3. Payments and Charges

Payment terms for Man With Van Stockwell will be explained at the time of booking or on the invoice. Unless otherwise agreed in writing, all charges become due on completion of the service, before or at the point of unloading where applicable. For larger moves or specialist work, we may require a deposit, part-payment in advance, or full prepayment to secure the booking.

Quoted prices may be fixed or estimated. A fixed quote applies only to the services, timing, and conditions agreed in writing. An estimate is not a final price and may change if the actual work differs from the assumptions used in preparing it. Additional charges may apply for waiting time, congestion, extra labour, stair carries, delays caused by the customer, unsuccessful arrivals due to incorrect information, parking costs, tolls, or disposal fees where lawfully applicable.

If payment is not made on time, we may withhold delivery, suspend further work, charge reasonable recovery costs, or cancel the booking where permitted by law. We may also require proof of identity or authority to pay before releasing items. Any bank charges, card fees, or dishonoured payment costs attributable to the customer may be passed on where legally permitted.

4. Cancellations, Rescheduling, and Failure to Attend

If you need to cancel or reschedule a booking for a man with a van in Stockwell, you should notify us as soon as possible. Cancellation terms may depend on how far in advance notice is given, the size of the job, and whether resources have already been reserved. Where a deposit has been paid, it may be non-refundable or partially refundable depending on the notice period and any preparatory work already undertaken.

If you cancel at short notice, fail to provide access, are not present when required, or are unable to proceed for reasons within your control, we may charge for lost time, mileage, labour already performed, or reasonable administrative costs. If we arrive and cannot complete the service because information was incorrect, access is blocked, or the customer is unavailable, this may be treated as a late cancellation or failed booking.

We may cancel or reschedule a job if conditions make it unsafe or impractical to proceed, including adverse weather, vehicle issues, staff illness, unlawful premises access, or undisclosed hazards. In such circumstances, we will aim to offer an alternative date or, where appropriate, refund sums paid for work not carried out. Our liability for cancellation will be limited in accordance with the liability section below.

5. Customer Responsibilities

You must ensure that all items are ready for collection and that any personal, confidential, or valuable contents are removed from items not intended for transport. It is your responsibility to back up digital data, secure loose parts, empty fuel or liquids from suitable items where required, and inform us of any goods needing special handling. We will not be liable for losses arising from the customer’s failure to prepare items properly.

The customer must make clear any item that is fragile, valuable, antique, oversized, awkward, or vulnerable to damage. Where appropriate, you should provide protective wrapping or agree in advance that we will supply it for an extra charge. We may refuse to move any item that presents an unreasonable risk to people, property, or the vehicle.

You are also responsible for ensuring that premises are legally accessible, that parking or loading arrangements are available, and that any necessary permissions from landlords, building managers, neighbours, or local authorities have been obtained. If parking restrictions, permit requirements, or access barriers cause delay or extra cost, those costs may be charged to you where lawful and reasonable.

The customer must not include prohibited, dangerous, or unlawful items in the move. This includes, without limitation, explosives, firearms, illegal drugs, corrosive substances, leaking liquids, and any goods that are unsafe to carry without specialist equipment. If such items are discovered, we may stop the service immediately and notify the appropriate authorities where required by law.

6. Liability and Damage

We will take reasonable care in performing the service and handling items entrusted to us. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for loss or damage arising from ordinary wear and tear, pre-existing defects, inadequate packing, inherent weakness in items, or instructions given by the customer against our advice.

Where damage is alleged, you must notify us as soon as reasonably possible and provide reasonable evidence of the issue. Any claim should be made before items are altered, repaired, or disposed of, so that the matter can be assessed fairly. We may inspect the damaged item, request photographs, and consider whether the item was already damaged or improperly packed before the service started.

Nothing in these terms excludes or limits liability that cannot legally be excluded under UK law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for any claim arising from a single booking will not exceed the amount paid or payable for that specific service, except where a higher amount is required by statute.

7. Waste Removal and Environmental Rules

Where the service includes disposal, clearance, or taking items to a recycling or waste facility, the customer must disclose the nature of the waste accurately. We will only remove waste in accordance with applicable UK waste regulations and may refuse any item that is hazardous, contaminated, illegal to transport, or not suitable for the agreed disposal method. This includes materials that require specialist treatment or licensing beyond a standard man with van service.

Any waste removed will be handled using lawful disposal routes, and the customer may be charged for landfill, recycling, transfer station, or disposal costs. If required, the customer may need to sign a declaration confirming that the waste belongs to them or that they have the authority to arrange disposal. We are not responsible for incorrect descriptions of waste provided by the customer.

We will not knowingly participate in fly-tipping, unlawful dumping, or disposal that breaches environmental legislation. If we suspect waste has been misdescribed, abandoned, or intended for unlawful disposal, we may refuse to carry it and may report the matter to the relevant authority where there is a legal duty or a lawful basis to do so.

8. Storage, Uncollected Goods, and Abandoned Items

If items are left with us temporarily by agreement, any storage period, access arrangement, and associated charge must be agreed in writing. We do not provide indefinite storage, and any uncollected items may be treated as abandoned if you fail to arrange collection within a reasonable period after notice. Before disposing of or selling any abandoned goods, we will follow any applicable legal procedure and provide notice where required.

If delivery cannot be completed because you are unavailable or the destination is inaccessible, we may store the goods temporarily, return them to the collection point, or place them in secure holding at your risk and cost, subject to legal and practical limitations. Additional charges may apply for redelivery, storage, or further handling.

We may retain goods until outstanding charges are paid, where permitted by law. This does not affect any rights you may have under consumer law or any obligations we have regarding safe custody, notice, and reasonable care.

9. Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as reasonably possible so it can be investigated promptly. Clear details, photographs, and any relevant supporting information will help us assess the matter fairly. We aim to resolve disputes in a proportionate and practical way, which may include repair, replacement contribution, partial refund, or another reasonable remedy where appropriate.

Any complaint must be made within a reasonable time after the event, and claims made long after the service may be harder to verify. Both parties agree to act reasonably and in good faith when discussing any concern. This clause does not remove any rights you may have under UK consumer protection law.

Where a dispute cannot be resolved informally, the matter may be pursued through the courts of England and Wales, subject to the governing law clause below. Each party should keep records of communications, invoices, and any photographs relevant to the booking.

10. Governing Law

These Terms and Conditions, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory protections available under your local law, where those protections apply. No part of these terms is intended to limit any non-excludable rights granted by statute.

The parties submit to the jurisdiction of the courts of England and Wales for the resolution of disputes, except where mandatory law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By proceeding with a booking for Man With Van Stockwell, you confirm that you have read, understood, and agreed to these terms, and that you are authorised to enter into the booking on behalf of yourself or the party represented. These terms may be updated from time to time, but the version applying to your booking will be the one in force at the time the booking was confirmed.